Delivery

Your order will be fulfilled by Hugworld Cristalinas UK Limited, and timeframes stated apply to UK mainland only.

Packages to offshore Islands (including Channel Islands), Scottish Highlands or international may take longer to arrive.

If you would like international delivery, please contact us for details on pricing and timings, and we will do our best to meet your requirements.

Deliveries will be despatched within 24-48 hours, with deliveries using Royal Mail 48hr tracked service unless otherwise stated.

A tracking number will be sent, where available, to the email address or telephone number supplied on the order.

Royal Mail will then provide updates on delivery using text and email services (you will be required to provide an email address and mobile number with your order to receive the Royal Mail delivery status updates).

You will be also able to see the status of your order through the "my account" tab, under orders placed where you will be able to see the tracking link.

(Please note: any orders placed during a weekend or public holiday will not be processed until the next working day).

 DestinationUp to £14.99Over £15.00
 UK Mainland £3.50FREE
 Scottish Highlands and offshore islands(including Channel Islands and Isle Of Man)£3.50FREE
 Northern Ireland & Republic of IrelandPOAFREE
 InternationalPOAFREE

For any specific requests and delivery details, or to enquire about any products not currently available on the website please contact us before placing your order.

These prices are for a trial period only as we launch our UK online business, and are subject to change at the discretion of Hugworld Cristalinas UK Limited.

Shipping fees include handling and packing fees as well as postage costs.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

If you have any problems with your delivery, please contact us immediately.

Any damages or missing items must be reported within 72 hours following receipt.

Boxes are amply sized and your items are well-protected.

Returns

How do I return an item?

The easiest way to return an item is to contact our customer service department via email (info@cristalinas.co.uk) or by phone (0333 789 0130) or via social media direct message.

After verifying all the data, we will send a carrier to pick up your package, or provide a pre-paid postage label for drop-off.

What is the deadline to make a return?

The deadline for any return is 14 days from the date of receipt. 

Returns must be made with the original packaging, without altering.

Do I have to pay anything for my return?

If there is no justifiable cause for the return of the product, we will charge you the collection costs. Returns due to damage or manufacturer error will be pre-paid.

How will I receive my return amount?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my return amount?

After approving the return (all products must be returned in the same state as they have been received and with the original packaging) you will receive a confirmation email indicating the refund period in your account.

Credit card and PayPal payment terms always depend on the financial provider processing timeframes.

www.cristalinasworld.uk reserves the right to refuse returns communicated or sent outside the deadline, or products that are not in the same conditions in which they were received.

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